Gritko Systems and Solutions - FZCO Terms of Service
Website Ownership and Operation: Gritko Systems and Solutions - FZCO, as per the Trade License, is the legal owner and operator of the https://gritko.com/ website ("Site").
Jurisdiction and Governing Law: The United Arab Emirates is our country of domicile. The governing law for any disputes, legal claims, or other matters arising from or related to the Site shall be the local law of the U.A.E. All disputes shall be subject to the exclusive jurisdiction of the competent courts in the U.A.E.
Payment Methods: We accept Visa and MasterCard debit and credit cards in USD for payment on our Site.
Compliance with Legal Sanctions: In accordance with UAE law, we do not trade with or provide services to individuals or entities from countries sanctioned by the Office of Foreign Assets Control (OFAC) and other sanctioned countries.
Age Restriction: Users under the age of 18 are not permitted to register or transact on our Site.
Transaction Records: The cardholder must retain a copy of transaction records and Merchant policies and rules.
Account Confidentiality: Users are responsible for maintaining the confidentiality of their account information, including passwords and other sensitive data.
Service Modifications and Availability: Gritko reserves the right to modify, suspend, or discontinue any aspect of our services or the Site at any time, without prior notice.
Payment Confirmation: Upon successful completion of a payment to Gritko or its subsidiaries, customers will immediately receive a payment confirmation via email. This confirmation serves as your official receipt and acknowledgment of the transaction made with Gritko. For Digital Product Purchases: Along with the payment confirmation, customers who purchase digital products will receive an email containing all necessary product information, instructions, and the digital key required to activate the software. This ensures that you have immediate access to the products you've purchased. For Software Development Services: Customers opting for Gritko's software development services will receive a follow-up email from our team after the payment confirmation. This email will provide details about the next steps and the initiation of our software consulting or development process. Billing Statement and Invoice Details: For customers availing of Gritko's software development services, we ensure clarity and transparency in billing and invoicing. On your card statement, as well as on the invoice you receive from us, the payment will be specifically labeled as "SOFTWARE CONSULTING/DEVELOPMENT." This designation is exclusively for transactions related to our software development services, facilitating ease of identification and record-keeping for our clients.
Please note that it is our top priority to ensure a smooth and transparent transaction process. If you do not receive your payment confirmation email within 24 hours of making a payment, or if you have any queries regarding your payment, please contact our customer support immediately for assistance.
Refund and Cancellation Policy: Due to the unique nature of our digital products and services, Gritko Systems and Solutions - FZCO operates under a strict No Refund and No Cancellation policy. All sales of digital products and services are final. We communicate this policy clearly to our cardholders prior to the purchase decision to prevent any misunderstandings or disputes. By completing your purchase, you acknowledge and agree to this policy.
User Conduct and Responsibilities: Users agree to use the Site only for lawful purposes. Any conduct by a user that restricts or inhibits any other user from using or enjoying the Site is prohibited.
Intellectual Property Rights: The content, layout, design, data, databases, and graphics on this Site are protected by UAE and other international intellectual property laws and are owned by Gritko Systems and Solutions - FZCO. No part of the Site may be reproduced, transmitted, or stored without our prior written consent.
Limitation of Liability: Gritko Systems and Solutions - FZCO shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site or for the cost of procurement of substitute services.
Indemnification: The user agrees to indemnify and hold Gritko Systems and Solutions - FZCO, its subsidiaries, affiliates, officers, agents, and employees, harmless from any claim or demand made by any third party due to or arising out of the user's use of the Site, violation of the Terms of Service, or infringement by the user of any intellectual property or other right of any person or entity.
Amendments to Terms of Service: We reserve the right to amend these Terms of Service at any time. All amendments to these terms will be posted on the Site and will become effective immediately upon posting.
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